Success stories

A Selection of Client Success Stories

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Case Study – Executive and Performance Management Coaching

Lion Trust LogoDelivering Executive Business Coaching to a number of senior managers, as well as Management Development Training to senior and recently appointed managers over two years in this growing, specialist fund management company.

Business Issue

Liontrust Asset Management Plc were looking to source a qualified and experienced Executive Business Coach and Management Development Consultant to work with senior individuals across a number of functions to develop Liontrust’s behavioural competencies. Managers were looking to increase their self-awareness to better manage their behaviours and their high workloads; in addition they were looking to better manage their teams and to develop a more collaborative approach to working. They were also looking to build even more effective working relationships with senior executives and their clients, as well as to lead and manage Change.

Solution

Jill Maidment of Natural Talent delivered bespoke Executive Business Coaching to assist senior managers in order to better lead and manage their teams. Key skills, competencies and behaviours which were developed included:

  • Strategy Execution and Alignment
  • Delegation and Empowerment
  • Leadership Judgement
  • Negotiating and Influencing
  • Planning and Prioritizing
  • Leading and Managing Change
  • Meetings Management
  • Performance Management
  • Developing Resilience

Jill Maidment at Natural Talent is the epitome of professionalism and the voice of wisdom and reason. She creates massive positive change and is a real credit to the Coaching industry.

I have found Jill’s support and guidance invaluable. The skill sets that Jill has helped me develop to drive and lead a sales team have been so effective. I have completely changed my thought process; Jill has added so much value to my development I cannot thank her enough. If you are looking for 121 coaching, full of positive energy, challenging, even soul searching then I cannot recommend Natural Talent more highly, Thank you Jill.

Senior Managers attended two days Management Development Training with quarterly facilitated lunches to address key issues and further develop skills. ‘Teamship’ was developed with team goals being aligned with the overall business strategy. Managers used a number of prioritizing tools and techniques to be able to free up time from being ‘task focused’ to create space to think and act more strategically.

Recently appointed managers received an Introduction to Management Training working on real-life business issues and scenarios with subsequent follow up days to further develop specific skills, including motivating and inspiring team members by delivering constructive feedback as well as positive reinforcement, all whilst working on real life scenarios to better manage and improve performance.

Bespoke Training Programmes were also provided to the Sales and Marketing teams and new Fund Managers in order to further develop their skills to become even more effective.

Outcome

All groups of senior managers and newly appointed managers understood more about their own personality and how to adapt their styles to different people in order to improve working relationships. Their levels of Emotional Intelligence increased and they learnt how to modify their body language and communication skills to create more impact. Managers identified how to create high performing teams and to adopt more of a Coaching style of management. By assessing personality types and developing specific competencies and behaviours, Collaboration and ‘Teamship’ increased and team members felt more empowered.

The constructive feedback given to each manager by their colleagues and Jill Maidment was encouraging and welcomed in an open, honest, trusting, safe environment, and with use of appropriate humour. There was much interaction and relevant exercises embedded the learning. Feedback received was very positive:

Thank you again for a very enjoyable and informative couple of days of training. I learnt
masses and now look forward to deploying my new skills.

All the teams are collaborating in a very positive and constructive manner; all types of communication have improved and now we have the additional management tools to motivate our teams to become even more successful.

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Case Study – Global Firm of MEP Consulting Engineers – Executive and Performance Coaching and Management Development

For 5 years Jill Maidment has been working in partnership with this award-winning and rapidly growing firm of global consulting engineers specializing in mechanical, electrical and environmental engineering with offices in the UK and world-wide, delivering Executive and Performance Coaching and Management Development Programmes.

Business Challenges

In 2011 the firm was looking for an external resource in order to deliver 360 feedback and to identify and develop performance gaps and key opportunities for development. Executive and Performance Coaching were required in order to assist a number of senior individuals in the firm to achieve promotions and become more effective in their roles. Additionally some functions required Management Development Training in Planning, Organizing, Prioritizing, Time Management and Project Management in order to be able to plan and manage work tasks and projects more effectively.

Solution

Jill Maidment worked with a number of Associate Engineers and Managers across most functions to diagnose performance gaps and identify key strengths in order for the individuals to become more effective and work in support of the business goals. Coaching Programmes included:

  • Self-assessment exercises to identify key strengths and to define SMART developmental objectives
  • Personality Questionnaires, such as SHL’s OPQ 32 and the Strength Deployment Inventory, to identify preferred working methods, values, motivators and how to adapt management styles
  • Scoring and monitoring of Leadership and Management Competencies to focus development and assess progress
  • Identifying how to adapt individual styles to improve working relationships and increase executive presence
  • Building levels of Resilience and Confidence and learning coping mechanisms to manage Stress
  • Using tools and techniques to improve skills in Delegation, Empowerment, Decision Making and Time Management to become more productive
  • Increasing Emotional Intelligence skills to better manage and lead teams
  • Improving overall Communication skills, including Active Listening, Open Questioning, Consulting, Handling Objections
  • Managing levels of Assertiveness
  • Improving internal and external Stakeholder Management
  • Identifying key individual and team motivators and learning how to create high performing teams
  • Practising Performance Management tools and techniques to improve team engagement levels and motivation
  • Improving skills in Strategic Awareness in order to align the team and goals with the strategy
  • Utilizing tools and techniques to manage Conflict, deliver constructive Feedback and conduct the difficult conversations
  • Learning to manage behaviours in order to become more measured
  • Signposting to ongoing blended learning, such as relevant apps, websites, online courses and reading

Outcome

As a result of the Executive and Performance Coaching Programmes the majority of the Coaching clients achieved up to 70% improvement in key Leadership and Management Competency Scores. Many behaviours and attitudes were transformed significantly. Equipped with practical tools and techniques individuals did not resort to unhelpful ingrained habits in pressure environments back in the workplace. All Coachees were retained and increased their levels of engagement with enhanced levels of personal responsibility.

An overall improvement in team management and more effective team working were also noticed. New mindsets and behaviours were facilitated, management styles adapted, and key stakeholder relationships improved. Following the Management Training Programmes, teams became more organized and a more structured approach was implemented to ensure projects were completed on time and on budget.

‘The Coaching was absolutely brilliant! After just 4 sessions I had made a real effort to change my behaviour. The techniques and models I’ve practiced have made me much more effective. Thank you.’ Team Head

‘After the 360 Feedback I understood that I needed to adapt my approach. With your assistance and guidance, coupled with those two key pages of my personality profile, I’ve recognized what exactly I need to change and the Coaching tools are proving highly valuable in the process.’ Associate

‘I am still struggling to find the right words to express how much of an impact your Coaching has had on me, it’s immense! I feel very lucky to have had some quality time out of the office with someone who’s equipped me with tools and a better understanding of where my strengths lie and confidence in my abilities to continue to improve moving forwards. Thank you.’ Team Manager

‘Jill is a very effective Executive Coach who assists clients in breaking their old habits and learning new behaviours. She provides very practical tools and techniques to ensure that you don’t regress under pressure.’ Manager

‘The Project Management and Planning and Organizing Programmes have made a real difference to how effective and efficient the team is. As a result, all our recent campaigns have run more smoothly and we’ve saved a lot of time and consequently money.’ HR

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Case Study – Change Management Program

axa-technology-servicesDesigning and delivering a Change Management Program for an IT infrastructure services company working with the executive team, managers, teams leaders and other employees to help them through a two-year period of reorganization. As a result of the Programs there was a significant reduction in sickness/absence rates, increased employee engagement, and improved motivation and morale.

Business Issue

The sale of AXA UK’s Life Assurance business to Friends Life resulted in a £20m separation program and a two year transition period for AXA Technology Services Ltd as a 3rd party IT supplier to Friends Life. A complex reorganization was required to form a dedicated customer focussed division to enable future TUPE transfers and redundancies. As a result there was a large amount of uncertainty, pressure and change which affected all 400 employees of AXA Technology Services Limited.

Natural Talent was chosen to provide their Change Management Program in 2010 – 2011, as we had been successfully working in partnership with AXA Technology Services Ltd for over five years. During that time our Training and Development Programs had resulted in significant and positive behavioral change, and improvement in individual, team and business performance, as well as providing excellent ROI. Natural Talents Leadership and Management Development Consultants understood the business, the complex issues and personality types and were well known and trusted at all levels of the organization. Previously they had delivered Talent Pool Development, including Training in Communication Skills, Planning and Organizing and Meeting Management, as well as Assessment Centre work for Executive Selection, 360 Feedback and Executive Coaching, which had also achieved significant behavioral change and a large number of key promotions.

The Executive Team at AXA Technology Services Ltd were interested in reducing Stress levels and sickness absence rates during the time of immense change and uncertainty; they wanted to equip the Management Team and employees with the knowledge, skills and ability to build their resilience, enabling them to understand and communicate the changes in a positive way, to improve individual, team and business performance and to increase overall employee engagement and morale.

Solution

The Change Management Program was designed to be aligned with the company strategy and vision and to incorporate the Leadership and Management Competencies and AXA values. The delivery style was highly interactive, providing a confidential, safe environment for open discussion around key issues and Coaching Training support throughout the days. Real life scenarios were discussed and solutions to key challenges identified.

The ‘Managing Uncertainty’ Program involved the Managers identifying what Change Management is, the key issues regarding themselves and their Teams, plotting where they viewed themselves, their teams and the company on the Change Curve and identifying why people tend to resist Change. They examined Adaptation Strategies, Categories and Motivators and interactive exercises involved how they could best communicate and lead through the changes.

The ‘Coping with Pressure’ Program involved the participants identifying what Stress is, as well as the causes and effects. They examined their reactions to the changes and pressure and practised tools and techniques to combat Stress. Each participant assessed their Competency scores and personal Stress levels. Understanding Emotional Intelligence and techniques utilised in Cognitive Behavioral Therapy, participants practised how to reverse negative head chatter, build their self-esteem and self-belief and use their accomplishments and Stress Busters to remain optimistic and avoid the vicious circle that leads to underperformance (Stress > underperform > under-confident).

In addition participants reviewed techniques for Planning, Organizing, Time Management, Delegation and Problem Solving and practised tools and techniques to strengthen their Resilience and create a better Work/Life Balance. They developed a SMART Action Plan to ensure they remained positive, focused on their goals, listed individuals that could support them and decided what they needed to start doing, stop doing and continue doing.

Outcome

Subsequently the Change Management Program was rolled out across AXA Technology Services Ltd in Switzerland. As a result of the Programs there was a significant reduction in sickness/absence rates, increased employee engagement, and improved motivation and morale:

‘The feedback from all courses has been excellent with an overall rating of 9.1/10.’ Resource Manager, AXA Technology Services Ltd.

‘I attended a course that Jill Maidment from Natural Talent ran; I can honestly say that it was one of the most interesting and captivating courses I have ever attended. I believe this was down to Jill’s ability at motivating all the attendees as well as her positive and enthusiastic attitude towards the subject.’ Head of Print, AXA Technology Services Ltd

‘Having worked alongside Jill over the past 5 years I have been nothing but impressed with her knowledge, drive and tenacity. Jill possesses a rare combination of commercial acumen coupled with a trusting and personal presentation style delivered with impact, integrity and ultimately knowledge transfer. She is a highly respected, experienced and practical Consultant, who is equally capable of delivering key messages at board level as she is working with employees on day to day issues and challenges. Jill possesses a unique and very professional delivery style and is very pragmatic, sensitive and flexible to ever changing business priorities whilst always maintaining client confidentiality’, Head of Resourcing, AXA Technology Services

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Case Study – Imbedding Leadership and Management Competencies

axa-technology-servicesDelivering a long-term program of Management Development and Executive Coaching to managers, team leaders, technical leads and analysts across all functions at an IT infrastructure services company. All participants made positive changes and as a result were performing significantly better; a large number have been promoted. In addition Appraisal scores and employee engagement levels improved significantly.

Business Issue

As the Director of Natural Talent, Jill Maidment, had worked for, and been trained by SHL, the Head of HR at AXA Technology Services Ltd chose Natural Talent to imbed their new Management Competency Framework. Training and Development Programs were required at short notice to improve Appraisal scores, significantly change the behavior of managers and teams, in particular to develop their interpersonal sensitivity, build better working relationships, ensure improved team working, and lead to overall increased employee engagement.

Solution

Prior to attending the Management Development Programs, participants completed an online Personality Questionnaire (SHL’s OPQ 32) to identify their key development areas. Each Training and Development Program was designed and delivered in a highly interactive and challenging Coaching Training style to ensure high engagement and buy in.

Participants worked on key development areas such as Active Listening, Assertiveness, Body Language, Building a Business Case, Handling Objections, Negotiating and Influencing, Open Questioning, Positive Mental Attitude. Other modules included Building Rapport, Belbin Team Types, Conflict Resolution, Feedback Skills, the Johari and Nohari Windows, Managing Upwards, Personal Style and Strength Deployment Indicator and Domain Map. In order to develop their Problem Solving and Analysis skills the next Program combined techniques such as the 5 Point Plan, Problem Definition, Fishbone Exercise, 5 Whys, Force Field Analyst.

Natural Talent was subsequently asked to continue to imbed the new Competency Framework by designing and delivering a Technical Lead Training and Development Program for senior IT Analysts in the UK and Brussels. This involved participants working on Communications Skills, Project Management and Stakeholder and Client Management; it resulted in participants managing projects much more effectively.

‘Thank you very, very much for the wonderful work on our Leadership Development; for your patience, availability, professionalism, willingness to share your experience with us, for your kindness to help us further if needed. It was a real pleasure to work together.’ Six Sigma Black Belt, AXA Technology Services Ltd, Brussels

Outcome

Every participant was offered a one to one Coaching session a month after each Program, to review progress on their SMART Action Plans, and build on further identified key development areas. Facilitated Lunches were held 3 months later to discuss progress and any future development. All participants had made positive changes and as a result were performing significantly better; a large number have been promoted. In addition Appraisal scores and employee engagement levels improved significantly:

‘The feedback from the Management Development has been excellent. It is something else indeed to be able to facilitate real behavioral change back in the workplace; this has been achieved. Some of the people that have attended the Training feel that they have had life changing experiences.’ HR Manager, AXA Technology Services Ltd

‘The programs were very well received, creative and well aligned with our business objectives. It was one of a series of HR interventions at the time that helped drive our People engagement results significantly higher. Jill Maidment of Natural Talent is high energy, collaborative, can operate at executive or employee level and ensures that she understands that the culture and strategy of the organization in building her solutions.’ Head of HR, AXA Technology Services Ltd

‘The courses were highly personalised, intuitive and effective with excellent feedback from all employees at varying levels of employment within the organization. Jill’s guidance and support during the course was exceptional while her support following the course should not be overlooked.’ IT Analyst, AXA Technology Services Ltd

‘When I saw that it was Natural Talent running our Team Building Day, I knew it would be professional and informative, but also fun! I was right.’ Senior e-commerce Consultant, AXA Technology Services Ltd

‘Many thanks to you and Martin for the swift turnaround on this piece of work; it was very well received and we have already seen positive results.’ Senior Project Manager, AXA Technology Services Ltd

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Case Study – Executive and Performance Management Coaching

axa-technology-servicesProviding Coaching to senior managers and a number of their team members across most functions at an IT infrastructure services company in order to improve their management and leadership competencies and ensure improved productivity, teamwork, employee engagement and morale.

Business Issue

Since 2005 Natural Talent’s Executive Coaches and Principal Leadership and Management Development Consultants have been providing Coaching Training to successfully imbed the Leadership and Management Competency Framework and AXA values. As Natural Talent understood the complex business, cultural and organizational issues, we were chosen to provide additional Coaching support to a number of senior managers in order for them to increase their Management and Leadership Competency levels. For example, for some of the Coaching clients it was necessary for them to become more assertive to deal with the Executive Team, for others they needed to manage their assertiveness levels in order to negotiate, lead more effectively and create a better team environment. In addition some individuals required assistance to improve their Planning and Organizing skills and to create more of a work-life balance.

Solution

In order to assess their key strengths, development areas and issues some of the managers were assessed using an SHL online 360 tool, or a bespoke AXA questionnaire. The process was repeated at the end of the Coaching to highlight the significant improvements in Competency levels, behavior, performance and teamwork. Some of the Managers completed the SHL OPQ32 Personality Questionnaire and/or Strength Deployment Indicator to identify their personal strengths, overdone strengths, how they influence, lead and manage others and adapt to change.

At the initial Coaching Meeting the clients agreed the key issues to be addressed, motivators, limiting beliefs and potential obstacles to success. The AXA Leadership and Management Competencies were scored out of 10 and a SMART Coaching Action Plan was agreed with the Natural Talent Executive Coach in order for scores to reach 10/10 at the end of the sessions.

On average the managers and team members met with the Executive Coach for 6 – 8 Coaching sessions lasting 2 hours. In between sessions they worked through relevant Natural Talent Workbooks and practised tools and techniques to improve their skills and levels of competence, for example in Delegation and Empowerment, Team Effectiveness, Communication Skills, Time Management, Organizational and Strategic Awareness.

Additionally some of the clients worked on CBT techniques to address automatic negative thoughts in order to stamp out negative head chatter and adopt a more positive attitude. Coaching clients were also encouraged to obtain constant feedback from their managers and/or a work ‘buddy’ in order for them to imbed their improved behaviors and prevent them from ‘returning to type’ under pressure.

Outcome

A large number of the Coaching clients were promoted soon after the Coaching. Feedback from a repeat online 360 Feedback process was also found to be more positive and line managers reported significant behavioral change, improved productivity and effectiveness. Key personnel were retained and some individuals moved in to more suitable roles. All the results ensured high return on investment.

‘Thank you: as a result of the Coaching sessions I am now much more confident, calm and organised. I am happy to say my promotion came through today and I am now Head of Department.’ Senior Manager, AXA Technology Services

‘Jill Maidment has acted for me and a member of my team in a personal coaching capacity and delivered training courses to groups within my organization. She has provided an excellent service which has produced significant results for all those involved.’ Head of Department, AXA Technology Services

‘You are an excellent Career Coach and have provided me with several new ways of dealing with challenges at work as well as the tools needed to put these in to practise. I gained more confidence in my ability to resolve conflicts, improve my time management skills and balance my work and home life.’ Risk Manager, AXA Technology Services

‘Jill is an excellent Business and Individual Coach with an exceptional ability to combine commercial expertise with techniques to improve interpersonal and organizational skills. Highly approachable and adaptable, Jill has taught me ways to improve my approach and behaviors, both in the workplace and in my personal life which has helped me enormously. Jill has a wealth of experience in different sectors and builds on this to help in a variety of situations.’ Senior Project Manager, AXA Technology Services

‘Many thanks for your valuable time. I found the Coaching session particularly useful to give me some perspective and break out of the day-job’. Analyst, IT Design, AXA Technology Services

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Case Study – Leadership and Management Development Program

National Composites LogoThe National Composites Centre was set up to bring together dynamic companies and enterprising academics to develop new technologies for the design and manufacture of high-quality composite products. The first year of operation involved meeting challenging targets with 25 initial staff rising to 130 over 2 years.

Natural Talent was chosen out of 5 providers as having the most detailed proposal and the most proven experience in the design and delivery of such programs, in particular during constant change and growth, having already delivered many Competency based Management Development Programs to AXA Technology Services during times of great change, and Coaching Programs to Odenberg Engineering during 3 mergers and acquisitions.

Business Issue

Due to the speed of expansion, a reorganisation, and an increased number of managers, an external Learning and Development Consultancy was required in order to build on a number of initial in-house courses. The key objectives of the modular Leadership and Management Program were to assess and identify high potential managers, to change behaviors to enable the Managers to become more effective to better lead their teams in a very fast changing environment, and to align their behaviors and goals with the business strategy.

Solution

Natural Talent designed and delivered a bespoke Leadership and Management Development Program which was introduced to the CEO and senior management team in a one day interactive session. Subsequently modules were also rolled out each month to the two management teams.

At the beginning of the Program each Manager and Team Leader had assessed their Leadership and Management Competencies and completed the Strength Deployment Indicator in order to identify their key personality traits and identify how and when to adapt their approach to improve their working relationships. In addition, the Natural Talent Leadership and Management Development Consultant also assessed each Manager against the Competencies.

Natural Talent worked very closely with the HR team to design and develop a Leadership and Management Development Program which covered 7 Modules over 7 months:

  1. Managing Yourself and Leading Others (Increasing self-awareness, adapting approach to improve working relationships, reviewing effective Communication, and identification of the difference between Management and Leadership and choosing the relevant Leadership Style according to the situation)
  2. Building Effective Relationships, Negotiating with key Stakeholders, Coaching your Team, Building Self Belief and Self Esteem (Consultative Sales Skills techniques, the TGROW Coaching Model, Assertiveness, Confidence and the power of PMA)
  3. Performance Management, Appraisal Best Practice, Giving Feedback, Talent Management and Succession Planning
  4. Creating High Performing Teams, Dealing with Conflict and difficult Team Members and challenging Situations
  5. Recruitment and Assessment, Talent Measurement Tools, Psychometric Tests, Learning and Development Styles, Equality and Diversity
  6. Managing Change and Uncertainty, Stress Management, Building Resilience, Planning and Organizing Techniques, Delegation and Empowerment Models
  7. Strategic Awareness, Creating a Culture of Innovation and Growth

All the Training was delivered in a highly effective Coaching Training style with each Manager identifying his strengths and key development areas and the Leadership and Management Competencies he needed to work on. Some 1:1 Coaching sessions also took place for those who required additional support.

Outcome

At the end of the Program the Managers completed a test review of the content in order to assess their progress and identify any ongoing development needs. These results were then discussed with their Line Managers and combined in to their Personal Development Plans with Goals aligned with the overall business strategy and with SMART Action Plans completed for ongoing development. Certificates were also distributed and the Program is to be considered for accreditation by the University of the West of England.
As a result of the Program feedback has been consistently over 9/10 and senior Managers have reported significant improvements in the behaviors and relationships of many participants. Many of the Managers and Team Leaders have significantly changed their behavior in order to be more effective and have been identified for promotion. Overall there was a shift towards a more open culture.

‘I thoroughly enjoyed the management training delivered by Jill covering subjects such as Strategy, Leadership and Communication. Jill’s style is direct and to the point, giving you what you need to know as concisely as possible. I also found Jill to be helpful with real work based problems and was kind enough to give advice outside of the classroom if requested. I would certainly recommend Jill if you require business or personal development training.’ Technology Program Manager

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Case Study – Leadership Assessment and Development

Sutton LogoProviding Leadership Assessment to the Corporate Management Team of a London Borough Council in order to assess and develop their management and leadership competencies and behaviors to ensure improved team working in order to lead the Council through ongoing change.

Business Issue

In 2012 the Corporate Management Team of the London Borough of Sutton agreed that with changing membership and a move to a commissioning Council, it was critical to undertake Corporate Management Team Assessment, Development and Coaching around the Leadership Competencies, Core Behaviors and Values. Key objectives included the alignment of the new team to provide a clear and unified leadership vision for the direction of the Council during rapid change and to establish a joint sense of corporate leadership within the political context.

Natural Talent was awarded the contract in competition with 14 other Consultancies, due to the detail of the proposal, its proven track record of success, and its ability to provide consistency across all the interventions required, including relevant up to date Assessments, Executive Coaching and ongoing Leadership and Management Development.

Solution

The CEO and 6 members of the CMT firstly undertook online assessments including the Strength Deployment Inventory, (link to Talent Assessment Tools page) (which identifies an individual’s personal strengths and motivations and how these relate to those of their colleagues – whether things are going well or badly. It demonstrates how to use these strengths effectively to improve working or personal relationships with others). They also completed the NEO Personality Questionnaire, (link to Talent Assessment Tools page) and Leadership Judgement Indicator (which measures accuracy of judgement when dealing with leadership decisions and is designed to help any person in a formal or informal position of influence to become more effective and so more successful in their leadership decision making). In addition online 360 Feedback (link to 360 Feedback page) was obtained from their peers and direct reports.

All online assessments assessed the Council’s key Leadership and Management Competencies, Behaviors and Values, including overall strategic leadership, vision-setting, commercial acumen, emotional intelligence and resilience. Three of Natural Talent Consultants (link to Team page) were involved and initially mapped Sutton’s Competencies on to those of the assessment and development tools.

The Corporate Management Team then attended a Development Day where they completed a challenging Group Exercise regarding decisions around cost savings at a London Council and individual presentations to demonstrate their understanding of the complex scenarios, as well as their commercial and financial management skills. They then took part in a Group Problem Solving Exercise to identify personality types and behavior change when under pressure. The afternoon session concentrated on the outputs of the Strength Deployment Inventory in order for the team to adapt styles to work together more effectively, as well as completing the Team Assessment Questionnaire, and identifying the overall Strengths and Development Areas for the team.

The highly effective Team Needs Questionnaire provides feedback on the key behaviors needed by effective teams. The Team Needs Questionnaire identifies the reality of how successful the team really is by asking all team members to score the normal observed behaviors; the scores are then benchmarked against high performing teams. Behaviors include: Confronting Issues, Driving for Results, Communication, Planning, Dealing with Strong Personalities, Decision Making, Meetings Management, Creating a Vision, Trusting each other, Openness, Inspiring Others.

The results of all the online assessments and Development Day were collated in to an overall Summary Report and individual Feedback Sessions were conducted with each CMT member. A Team Feedback Session was facilitated by the Director of Natural Talent (link to Profile page)in order to agree the most effective methods of working together to deliver the strategy.

Outcome

As a result of the detailed data collected from the online assessments and Development Day, recommendations were made for ongoing Leadership Development to include 1:1 Executive Coaching to enhance skills and modify behaviors to become more effective leaders. Team Development was also recommended to ensure the CMT work efficiently at a corporate level. A Team Contract was drawn up to ensure business and team objectives were aligned and achieved.

‘Thank you for your insightful comments regarding my development areas; I was not fully aware of how I came across to people. I appreciated your empathy and admired the honest, practical approach to delivering all the feedback – impressive. I am very interested in all the Development Activities you have recommended.’ Director

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Case Study – Executive Coaching and Face-to-Face 360 Feedback

tomra odenberg

Delivering Executive Coaching and Face-to-Face 360 Feedback at a global Engineering Group in order to align the senior management team with the new strategy, improve leadership capability, significantly grow the business, develop and retain key managers and improve overall performance.

Business Issue

Jill Maidment of Natural Talent has worked with Odenberg Engineering since 2009, initially delivering Face to Face 360 Feedback and Executive Coaching to the CEO in order to align the senior management team with the new strategy as part of the Leadership and Strategy for Growth Program with Stanford Graduate School of Business. Subsequently she was asked to provide Face to Face 360 Feedback and Executive Coaching for senior managers in Odenberg Engineering offices in Dublin, France, Holland and California in order to improve leadership capability and develop and retain high potentials. The Coaching Programs resulted in an overall improvement in behaviors, leadership and management competencies, efficiency and performance.

Key issues to be addressed included Team Management and Effectiveness, Alignment Architecture, Leadership Judgement, Performance Management and Objective Setting, Delegation and Empowerment, Feedback Skills, Leading and Managing through Change, Work-time Allocation, Lifestyle Management and attracting and retaining the best Talent.

Coaching was also provided to some senior members of the global Sales team in order to become aligned with the new strategy and culture and significantly increase Sales performance.

Solution

A Face to Face 360 Process and self-assessment exercises identified the key strengths and development areas. The senior managers initially scored the prioritised Leadership and Management Competencies out of 10.

With the Natural Talent Executive Coach they developed a SMART Coaching Action Plan to reach 10/10. Objectives were aligned with the business strategy in order to increase work ‘on’ the business’ rather than ‘in’ it.

During the Executive Coaching sessions key behaviors were rehearsed and practised. In-between the Coaching sessions, the managers were given Coaching Assignments to practise new tools and techniques on real-life business scenarios and continue to gain Feedback from their key Stakeholders as well as their Executive Coach.

Outcome

At the end of the Executive Coaching Programs a mini 360 survey was completed and feedback obtained from the CEO and Line Managers to measure improvement.

As a result of the Executive Coaching the leaders were able to overcome blind spots, move to the next level of responsibility, execute strategy, enhance team effectiveness and develop their direct reports.

Overall there was increased alignment with the strategy, higher levels of retention and promotion, improved productivity and effectiveness and higher Sales and business performance, all providing excellent return on investment.

‘Jill Maidment is an excellent executive coach who has worked in our company on a number of coaching assignments. She is very effective in identifying the key areas of development and in providing practical support through a change process. I can see today the enduring improvement in our managers who worked with Jill.’ CEO, Odenberg

‘Jill has developed a deep understanding of our culture and our business. Through her Coaching of many members of the Executive Team Jill has helped to significantly improve our business performance.’ Technical Director, Odenberg

‘Jill provides excellent tools and training to deal with the business issue of the day. She combines her obvious expertise with personable skills to deliver a polished yet personal training set customized to the specific needs of her student. Thank you for making a difference in my business life. It worked!’ VP Sales, Odenberg

As a result of the success of her ongoing work at Odenberg Engineering Limited, Jill Maidment was then asked to assist Tomra Systems ASA who took over the organization in 2011. She provided a Leadership Development Process for their CEO and senior Leadership Team in Norway, Sweden, Holland, Germany and the US. This intervention formed part of their Talent Management and Succession Planning initiatives.

‘High level of professionalism during the process, perfect organizational set up, very trusted relationship to the coach; I look forward to working on some of the areas of improvement together in the future – 9/10.’ Senior VP Technology, Germany

‘10/10: I was very happy with the process. The Consultant was fast, listened well, and she helped you articulate your thoughts without putting her own words in your mouth. She quickly identified patterns and connected the dots.’ Senior VP, Technology, Norway

‘The overall impression was that the Leadership Development Feedback process was over-delivering against my objectives (10/10).’ Senior VP, Technology

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Case Study – Executive Coaching and Face to Face 360 Feedback in Ireland

Delivering Executive Coaching and Face to Face 360 Feedback to 5 CEOs in Ireland to improve their Leadership skills and create significant growth. Working with Stanford Graduate School of Business, Enterprise Ireland and CLG.

In 2009 Jill Maidment was chosen to work as an Executive Coach with CLG, a US based world leading performance improvement consultancy, which was working in partnership with Stanford Graduate School of Business and Enterprise Ireland to deliver a program to develop significant growth within entrepreneurial organizations in Southern Ireland. Jill worked in partnership with 5 CEOs in Financial Services, Manufacturing, Medical and Technology organizations to obtain and deliver 360 Feedback from their senior management teams and to develop a supporting Executive Coaching Program to each of the CEOs.

During the project Jill attended seminars at Stanford Graduate School of Business in Leadership and Strategy for Growth, meeting many of the top CEOs in Silicon Valley. Her knowledge of Executive Coaching, Leadership and Management Development and Advanced Behavioral Science were enhanced by attending seminars held by CLG. The 360 Feedback Process and Executive Coaching were well received by the CEOs:

‘Jill listens and provided Coaching along the way without it feeling like Coaching. She was very good at helping my team open up to her and get them to share helpful feedback.’

‘It was very helpful when Jill challenged me on some of the behaviors that I was exhibiting.’

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Case Study – 360 Feedback and Leadership Talent Review at SNC Lavalin

snc-lavalinAs a result of the success of the Executive Coaching Program with the CEOs in Ireland, Jill Maidment of Natural Talent was asked to obtain and provide 360 Feedback in French to the European CEO of the Canadian engineering and construction group, SNC Lavalin. She also assisted the CEO and HR Director in the global Leadership Talent Review as part of their Succession Planning initiatives.

During the project Jill was trained in Leadership Talent Reviews by Helen Handfield-Jones (Co-author of ‘The War for Talent’).

“During these projects Jill always demonstrated a high degree of professionalism, integrity and conscientiousness. She was adaptable, willing to travel extensively to visit clients, and was able to gain the trust of the senior managers in order to elicit reliable feedback. Her friendly informal approach was popular with her clients and her ability to work with different cultures was commended.” Brian Cole, Principal, CLG.

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Case Study – Leadership and Management Development and Executive Coaching at Graphic Packaging International

graphic-packagingThe Leadership and Management Development Program at Graphic Packaging International began with a senior Management Team Away Day to identify key individual and team development areas. As a result Training modules were designed and delivered by Natural Talent on ‘Managing Oneself’, ‘Managing Others’ ‘Increasing Individual and Team Effectiveness’, ‘Problem Solving’, and ‘Project Management Skills’. A parallel Executive Coaching Program was also delivered for a senior Manager to become more effective and following the Coaching by Natural Talent, he was promoted:

‘You are very good at this; I am extremely pleased with the Executive Coaching. As a result of working on SMART goals the company is performing better than ever.’ European Manufacturing Director

‘I don’t know quite what you’ve done in the Management Development, and Executive Coaching, but productivity and performance levels are better than ever. Thank you!’ CEO

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Case Study – Management and Leadership Development, and Executive Coaching at ESP Colour Ltd

espNatural Talent has designed and delivered a Management Development Program for ESP Colour Ltd, a successful Printing Company in Swindon. The Program included modules on Performance Management, Leadership Skills, Managing Self and Others, Stakeholder Management, Advanced Communication Skills, Delegation and Empowerment, and Coaching Techniques:

‘The Management Development Training by Natural Talent was very informative, and presented in a professional, informal, and friendly manner. Feedback was very positive, and the Managers found that it gave them the tools to become more effective.’ HR Manager

Due to the success of the Management Development Program, Natural Talent was asked to design and deliver a modular Supervisors and Team Leaders Program over three years. Again this was successful, and well received. As a result the Director of Natural Talent, Jill Maidment, was asked to provide Executive Coaching to make many significant, lasting changes at Director and Senior Manager level.

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Case Study – Executive Assessment for Selection and Succession Planning

axa-technology-services odenberg vigin-mobile

Jill Maidment of Natural Talent has been involved in Executive Search and Selection in the UK, Europe and the US for clients such as AXA Technology, Abbey Capital and Odenberg Engineering. She has designed and run Assessment Centres and assisted in the national recruitment of Customer Service Representatives for Virgin Mobile. In addition Jill provides outplacement services and Career Coaching and has worked with individuals looking to change careers across a wide range of sectors, from Media, Beauty and Travel to Education and from Print, Technology and the Armed Services to Finance and Leisure.

‘My last company was in strong growth needing to recruit a large number of consultants for booming client work but we were losing sales through not finding enough of them, nor of the right calibre. Jill designed and managed a recruitment and selection campaign which was instrumental in delivering weekly shortlists many of whom we recruited until our quota was attained.’ MD, Consultancy

‘Jill is very experienced, creative and aware of the ‘Talent’ space and was a great support in managing Talent development and succession. Jill is collaborative and can operate at different levels and I would definitely recommend her.’ VP Sales, IT

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Case Studies – Natural Talent has also successfully designed and delivered Management and Team Development for a wide range of companies in the UK and internationally, including:

Anixter Fasteners, Avid International, BIW UK, Bristol Airport, Bristol Wessex Billing Services Limited, Bristol Zoo, Cheltenham Borough Council, Damar Group, Dell, G Plan, Getronics, Howard Kennedy LLP, Hoare Lea LLP, IPG Photonics, IPL Ltd, Jordans Publishing Ltd, Liontrust LLP, Mercure Hotels, National Composites Centre, Nikken, Odgers Berndston, Proctor and Gamble, Sweett Group, Taylor Wimpey, TBG Digital, the Unite Group, the Universities of Bristol and the West of England, Virgin Holidays and We Care and Repair.

Learning and Development Programs have included Appraisal and Performance Management, Career Coaching, Consultative Sales Skills, Equality and Diversity, Managing a Virtual Team, Meeting Management, Planning and Organizing, Presentation Skills, Stress and Lifestyle Management, Team Communication and Effectiveness, Train the Trainer.

The Programs resulted in significant behavior change, increased confidence, reduced sickness absence levels, sustained high performance, and had a positive impact on financial results, organizational culture, employee motivation, and morale, which in turn enabled our clients to deliver improved customer value.

‘Jill worked with us to put together and deliver 2 very different sessions for the Business, which were executed and delivered to a high level and produced the results expected.’ Managing Director, Damar Group.

I really enjoyed the Management Training and the way in which you delivered the material and engendered discussion throughout.’ Head of Department, IT.

‘Many thanks, it was a pleasure to work with you. I received excellent feedback on the Training and Coaching activities, all good!’ Brand Manager, International Operations, Proctor and Gamble, Geneva

‘Thank you for a very instructive and thought-provoking couple of days. The Management Development Program has certainly had a positive impact on me and I’ve made some major changes already.’ Senior Manager, Insurance

‘Jill has acted for me and a member of my team in a personal coaching capacity and delivered training courses to groups within my organization. She has provided an excellent service which has produced significant results for all of those involved.’ Head of Finance

‘Jill is a confident and inspiring motivational coach, trainer and speaker who engages her audience fully through her effective coaching training style. They interact and participate in order to learn by doing and being challenged with realistic questioning. Two months after her presentation people are still talking about the practical changes she recommended in order to be more successful.’ Senior Lecturer, UWE

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Please email us or call us on +44 (0) 844 496 8196 for an initial discussion, or to book a Leadership Development or Management Training Program, an Executive Coaching or Mentoring Session, a 360 Feedback Review or Assessment/Development Centre Design and Delivery

 

A Selection of Our Clients

 
 

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